Privacy Policy

Last updated: February 25, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service, specifically to facilitate our local farm-to-table delivery routes. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service.
Company (referred to as either "the Company", "We", "Us" or "Our") refers to Ortman Farms (Ortman Dairy LLC), 455 Maple Ridge Road, Brasher Falls, NY 13613.
Cookies are small files placed on Your device to track browsing history and improve website functionality.
Country refers to: New York, United States.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website and our delivery operations.
Service Provider means any third-party company (such as payment processors or delivery routing software) employed by the Company to facilitate our farm-to-door service.
Website refers to Ortman Farms, accessible from https://www.ortmanfarms.com.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This is primarily used to fulfill your orders and navigate our delivery routes in St. Lawrence and Franklin Counties. This may include:

Email address
First and last name
Phone number (for delivery day updates and SMS reminders)
Full physical address (for doorstep delivery)

Usage Data

Usage Data is collected automatically when using the Service, such as Your IP address, browser type, and the pages You visit.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service: Including monitoring the usage of our Service.
To manage Your Account: To manage Your registration as a user and give you access to Farm Club benefits.
For the performance of a contract: This includes the delivery of meat, eggs, and farm products to your specified address.
To contact You: We may contact you by email, phone, or SMS regarding order updates, specific delivery windows, or security updates.
To provide You with news: We may send you information about new meat boxes, seasonal products, and farm events unless you have opted out.

Sharing Your Information

We do not sell your data. We only share information in the following local business contexts:

With Service Providers: We share your address and contact info with our delivery routing tools and payment processors (like Square/Shopify) to complete your order.
With Your Consent: We may disclose Your personal information for any other purpose with Your explicit consent.

Retention and Security

We retain your Personal Data only as long as necessary to provide you with delivery services and comply with legal tax obligations for retail sales. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may update your information at any time by signing into your account or contacting us directly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your delivery data, you can contact us:

By email: ortmanfarmsny@gmail.com
By phone: (315) 710-8715
In person: 455 Maple Ridge Road, Brasher Falls, NY 13613